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InfoFlo CRM Knowledge Base

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My firewall, proxy or anti-virus software is blocking InfoFlo CRM

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1. Anti Virus

Anti virus software can be a real pain when it comes to blocking a software. To allow InfoFlo to work with your anti virus software please follow these steps:

  1. Open the anti Virus software
  2. Click on the exclusion tab or a tab that allows you to add files or folders for exceptions.
  3. Click add
  4. Go to the files you wish exlcude and select the following two folders to exlude
    • C:\Program Files (x86)\Carmel Vision
    • C:\Users\Admin\AppData\Roaming\InfoFlo
  5. Click the file to select and click OK.

Please see step by step instructions to whitelist a software from the most common anti virus vendors:

  1. Bitdefender–
  2. Webroot–
  3. Kaspersky–
  4. Windows Defender–
  5. Norton–
  6. Trend Micro–


2. Firewall or Proxy

Both of these can block the InfoFlo ports for both InfoFlo on-premise and cloud customer. Please follow these steps:

  1. Whitelist InfoFlo_Full.exe or if you only installed the client then whitelist InfoFlo_Client.exe
  2. Allow InfoFlo to use ports 8082 and 8443