My firewall, proxy or anti-virus software is blocking InfoFlo CRM

1. Anti Virus

Anti virus software can be a real pain when it comes to blocking a software. To allow InfoFlo to work with your anti virus software please follow these steps:

1. Open the anti Virus software
2. Click on the exclusion tab or a tab that allows you to add files or folders for exceptions.
3. Click add
4. Go to the files you wish exlcude and select the following two folders to exlude
   • C:\Program Files (x86)\Carmel Vision
   • C:\Users\Admin\AppData\Roaming\InfoFlo
5. Click the file to select and click OK.

Please see step by step instructions to whitelist a software from the most common anti virus vendors:

1. Bitdefender– https://www.bitdefender.com/consumer/support/answer/13427/
2. Webroot– https://docs.webroot.com/us/en/home/wsa_pc_userguide/Content/ManagingQuarantine/BlockingOrAllowingFiles.htm
3. Kaspersky– https://www.youtube.com/watch?v=7orr-kOGh_0
4. Windows Defender– https://www.youtube.com/watch?v=hDR3jRBq9pg
5. Norton– https://support.norton.com/sp/en/us/home/current/solutions/v3672136
6. Trend Micro– https://www.youtube.com/watch?v=jAzwd97dOe4&feature=emb_logo

2. Firewall or Proxy

Both of these can block the InfoFlo ports for both InfoFlo on-premise and cloud customer. Please follow these steps:

1. Whitelist InfoFlo_Full.exe or if you only installed the client then whitelist InfoFlo_Client.exe
2. Allow InfoFlo to use ports 8082 and 8443