Try InfoFlo for free!
The trial is fully functional and offers feature of the product for you to try.
Get your free trial of InfoFlo here.

Contact Info
148 Sheppard Ave West
Toronto, Ontario M2N 1M8
US: +1 (646) 465-7676
Toll Free: +1 (855) 463-6356
Follow Us

Redundant Server Configuration

Redundant Server Configuration

Search Knowledge Base by Keyword

You are here:
< Back

How does it work?

A secondary InfoFlo Talk server located at a different data center which will automatically take over during a service outage at the primary data center.  This mirrored configuration is fully transparent to the user as each extension is registered on both servers.  When the primary server is back online VoIP traffic will again be re-directed to the primary location.

Server Setup

When activated, we export all base system inbound routes, extensions, ring groups, IVRs, etc … to the secondary server.  Advanced workflows such as queues and time conditions need to be manually copied and re-configured.  Most customers prefer to have a more basic setup for the mirror server to keep things simple. We then enable the fail over config where if the initial destination is unreachable traffic is automatically re-directed to the secondary destination.

Enabling on User Extension

In the account configuration examples of the phone  setup (here and here), where the extension, server and password are defined, fill in the secondary server (or server 2) field with the IP address or hostname provided.  If the port field is not filled, set its value to 5060.  See screen shots below:

Polycom 550

Yealink 21P

Make sure to save the phone configuration.  Check to insure the registration status of the phone is “registered”


If a provisioning server is being used to fetch config files then the secondary server details need to be manually added to phone’s config file hosted on the provisioning server.

Bria softphone

Bria teams setup allows for just one sip server to be configured, so Bria extensions will not automatically fail over until the mirror host name is changed on the Bria portal.