FREE 30 DAY TRIAL

Try InfoFlo for free!
The trial is fully functional and offers feature of the product for you to try.
Get your free trial of InfoFlo here.

Contact Info
148 Sheppard Ave West
Toronto, Ontario M2N 1M8
sales@infoflosolutions.com
US: +1 (646) 465-7676
Toll Free: +1 (855) 463-6356
Follow Us

Status Page

Status Page

Search Knowledge Base by Keyword

You are here:
< Back
Update – IrisTel is continuing to monitor the full restoration of their network and services
Nov 16, 23:00 UTC
UpdateFully restored services in Canada expected by 4:45PM EST.  Updates to follow.
Nov 16, 13:00 UTC
Update – Network connectivity issues at local carrier IrisTel are causing dropped calls across Canada.  We are sorry for any inconvenience.  Fully restored services expected by 2PM EST.  Updates to follow.
Nov 16, 13:00 UTC
Monitoring – The upstream provider has confirmed services are being restored. We are seeing improved connectivity on local Canadian calls at this time. We are continuing to work with them and will monitor this situation closely for further updates.
Nov 1611:00 UTC
Update – Carrier is reporting partially restored services with rolling blackouts by region as services are coming back online
Update – IrisTel may still be experiencing problems and the initial fix may not have worked. Please stand by for updates.
Update – Network connectivity issues at local carrier IrisTel are causing dropped calls across Canada.  We are sorry for any inconvenience.  Updates to follow.
Nov 15, 16:24 UTC
Update – We have taken additional steps to whitelist all affected InfoFlo Talk customers IP addresses directly with the carrier in order to make sure these IPs are not blocked in case of another event.  We continue to monitor fully restored services at this time.
Nov 15, 05:18 UTC
Update – All services are back online as we continue to monitor.  We can confirm the DDoS attacks were perpetrated by cyber criminals as they try to disrupt services.
Nov 1322:18 UTC
Update – Engineers are actively monitoring all services, with Cloudflare DDoS protection enabled and blocking most of the attack. We continue to observe partially restored services following an earlier DDoS incident.
Nov 1221:00 UTC
Update – We are continuing to investigate and address an ongoing DDoS attack as it continuous to evolve in real time.
Nov 1220:30 UTC
Resolved – Inbound SMS from Verizon failing. This incident has been resolved.
Nov 1121:23 UTC

Resolved – all systems operational following an earlier downstream DDoS incident at Verizon

Nov 1117:35 UTC

Update – A fix has been implemented overnight as we continue to work with the affected carriers.  We are currently monitoring the results.  Thank you again for your patience
Nov 1011:37 UTC

Update – We are observing partially restored services following an earlier incident. All teams are continuing to actively monitor all services. Please continue to visit this status page for further updates.
Nov 1002:21 UTC

Update – We are continuing to work on a fix for this issue.
Nov 1000:15 UTC
Identified – One of our underlying carriers is currently experiencing a second DDoS attack, which is affecting our services especially for inbound calls. We are actively working to get this resolved.  Until we reach a resolution, you may be experiencing failed calls, API and portal latency/time outs, and/or delayed or failed messages.
Nov 923:35 UTC