Queues Queues are used when incoming calls need to be places into a holding pattern until an agent picks up the calls in sequence.  Agents that are members of the queue automatically receive calls as soon as they are available.  Calls

Default Parking lot The default parking lot is pre configured in the system so it can be used right away.  Parked calls can be picked up either as "next call" or from a specific spot in the parking lot.  Calls can

Intercom This feature enables designated phones to auto answer inter-office intercom calls only over their built in speakers.  Intercom requires additional configuration on the built in provisioning server so this feature will not work out of the box.  Intercom can be

How does it work? A secondary InfoFlo Talk server located at a different data center which will automatically take over during a service outage at the primary data center.  This mirrored configuration is fully transparent to the user as each extension

Creating an Auto Attendant IVR (Interactive Voice Response) or Auto Attendant systems are used to play a recording and then prompt the calling party with a collection of menus/sub menus.  For instance "press 1 for support, 2 for sales, press 3

Creating a Ring Group Ring Groups are used as a method to ring any subset of extensions with different ring strategies.  The collection of target extensions can include both internal extensions as well as external phone numbers. To create a new ring

Create a Time Condition Time Conditions define a set of rules based on time groups. A time condition has two call destinations, one if the time of the call matches the time group assigned, and another if there is no match.

Create a Time Group A Time Group is a list of times against which incoming calls are checked. The rules specify a time range, by the time, day of the week, day of the month, and month of the year. Each

Creating a Company Directory Company directory are used to create a company wide directory and/or directories for individual departments or groups.  A very common use case for a company directory is as an option in an IVR (digital receptionist) when direct

Creating an Announcement Announcements are the call workflow entity used to direct callers to listen to system recordings.  For example, to configure a workflow where a caller is first routed to listen to a recording before being presented with the IVR

Creating a System Recording System recordings are used to record and upload messages that can then be played back to callers at any step in the call routing workflow.  Named recordings can linked to workflow components such as IVR (digital receptionist),

Below is a description of the system short codes that are accessible directly through the phone.  To execute any one of these commands simple pickup the handset and dial any one of the key combinations below. Call forwarding *72 - initiate

Creating A Conference Click on the conferences button , and fill in the form displayed on the page.  The top of the form should look like image below.  Existing conferences can be edited by selecting from the list on the right. Basic Required Fields

Setting up follow me for an extension Follow me will ring an inbound call to a target extension through to another extension or an external phone number on another network such as a cell phone.  To setup call forwarding for an

Have your final script ready Having a final script on hand, before recording, will save alot of time and frustration especially when working with an outside voice talent. Record your own greeting See System Recordings kb article for more info. Also, keep in

Below we have included sample IVR scripts to be used as a guideline to build a custom script for your specific requirements.  Also, please see our auto attendant tips page where we gathered feedback we received from customers as they

Creating An Extension Click on the extensions button , make sure Generic SIP Device is selected from the drop down and click the submit button.  All the fields on this form have context sensitive help so simply hover over the label to

Inbound routes are all the inbound DIDs (phone numbers) which are routed to an InfoFlo Talk instance.  They represent the starting point of the inbound call workflow.  The routes are configurable through the admin interface by clicking the  button from the

Setting up Voice Mail options Voicemail options as accessible by dialing *96 from the user's extension.  At the voice prompt press 0 (zero) for mailbox options.  The most important are listed below. Unavailable message - Recording to be played to caller

InfoFloTalk comes pre-configured with 2 music on hold samples that can be used out of the box. Music on hold is setup in the "options" section per inbound route. Please follow the steps below to add a new music on