Auto Attendant Script Examples
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Below we have included sample IVR scripts to be used as a guideline to build a custom script for your specific requirements. Also, please see our auto attendant tips page where we gathered feedback we received from customers as they worked on improving their script text and format.
Basic Welcome Message
Thank you for calling [Your Company], where we provide [what you do or your slogan].
To hear our [office hours], press “1”
For [sales or customer service], press “2”
For [billing], please press “3”
For our [business hours], press “4”
To speak with our customer support team, please press “0”
To repeat this message, please press “*”
Basic Customer Inquiry
Thank you for calling [Company Name]. If you know your party’s extension, please dial it at any time.
To reach our company directory, press 1.
For more information about [Company Name], press 2.
If you are an existing customer, please press 3.
For billing questions, press 4.
To repeat menu options, press 9.
For all other inquiries, press 0.
After-Hours Message
Thank you for calling [Your Company], where we provide [what you do or your slogan]. You’ve reached us outside of our regular business hours. Don’t worry, we’ll be back [the next available time you will be open].
To leave a message, press “1”
To hear our regular business hours, please press “2”
To repeat this message, please press “*”
Thank you again for calling, and we look forward to speaking with you soon!
This message can easily be adjusted to mention your holiday closures.
To do that, replace the second and third sentence of that voicemail greeting with: We’re currently closed for the holidays, but we’ll be back [the next available time you will be open].
Special Promotion Message
Thank you for calling [Your Company], where we provide [what you do or your slogan]. Did you know we’re offering [20% off] our services right now? Don’t delay — this offer won’t last long!
To hear our [office hours], press “1”
For [sales or customer service], press “2”
For [billing], please press “3”
For our business hours, press “4”
To speak with our customer support team, please press “0”
To repeat this message, please press “*”
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