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Contact Info
148 Sheppard Ave West
Toronto, Ontario M2N 1M8
sales@infoflosolutions.com
US: +1 (646) 465-7676
Toll Free: +1 (855) 463-6356
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InfoFlo talk Advanced Search

Advanced Analytics & Reporting

Easily generate call reports and find out who is calling, from where and for how long. Measure call metrics and response times. Filter reports by extension or direction to see how long each rep spends on the phone. Get a real time view of active calls. Let manager listen in or barge into a call to support staff.

Dynamic Embedded Forms

Allow potential customers to request an immediate call back directly from your website. Create unlimited embedded forms using the built in form editor and easily convert click traffic to call traffic. Call requests get routed directly to a call queue or a ring group through our portal or by SMS.

InfoFlo Talk Ticketing - Custom Fiels
InfoFlo Talk Ticketing System

Help Desk App

Create unlimited support tickets directly from a phone call. Assign the ticket to a rep through an extension. Live ``My Tickets`` view per extension. Mobile friendly using our portal app. Track ticket history as its modified by different users. Monitor tickets assigned to each user.

Call Recording

Record inbound and outbound calls. This option is configurable per extension and can easily be turned on/off. Recordings can be downloaded and played back using our portal. Recordings can be automatically archived directly into InfoFlo CRM.

InfoFlo Talk Voice Messages
InfoFlo Talk Contacts Page
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InfoFlo Talk Web Portal

View active calls in progress, setup follow me, listen to recorded calls and voicemails, click to dial from call history. Fully control of desk phone directly from your browser or mobile device. Permissions controlled access to admin interface to add extensions, setup ring groups, conferences, digital receptionist, call queues, and much more.

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Use Your Existing Devices

If your existing VoIP equipment supports SIP and can be configured through a browser, you’re all set. If you require VoIP phones we can help source them out through our vendor channels at a fraction of the cost of new hardware. Use your favorite soft phone app on a smartphone or a desktop and do away with all the extra hardware.

Ready to Go Call Center

Out of the box advanced call center functionality at no additional cost. Built in call center features include listening in on a call, whispering to an operator during an active call and barging in on a call. Combined with existing call queues, ring groups and automatic call recording & archiving, InfoFlo Talk can easily be an alternative to expensive call center implementations.

InfoFlo Talk Current Calls Page

Gmail Integration

Import existing Google contacts to easily build a click to dial directory in InfoFlo Talk. Access your emails, Read, Reply, Delete messages directly from InfoFlo Talk portal.

We didn't forget about the basics as well ...

Call forwarding

HD voice quality

Call groups & ring groups

Visual voicemail & voicemail to email

Click to dial from the browser

Multi site support

Multi level auto attendant

Follow me

Configurable call workflow

Dial-by-Name Directory

Single sign-on

Music on hold

Personalized Greetings

End to end IP based security

Cell phone integration & SMS

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