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Contact Info
148 Sheppard Ave West
Toronto, Ontario M2N 1M8
sales@infoflosolutions.com
US: +1 (646) 465-7676
Toll Free: +1 (855) 463-6356
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Service Disclaimer Acknowledgement



  • This VOIP Service Disclaimer and Customer Acknowledgement constitutes a part of your Services Agreement (“Agreement”) with InfoFlo Solutions Inc, LLC (“InfoFlo Solutions Inc”). By signing this Disclaimer and Acknowledgement below, you (“You”) agree to be bound by the terms and conditions set forth herein.
  • Thank you for selecting InfoFlo Solutions Inc as your Voice-Over-Internet Protocol (“VOIP”) Telephony provider. However, before You begin using InfoFlo Solutions Inc’s VOIP Service, there are a few important things to understand about the Service and, in particular, about its emergency calling (911 and E911) limitations as compared to traditional 911 and E911 service. InfoFlo Solutions Inc will not provide the Service to You until we have received your acknowledgement (see below) that You understand these E911 limitations. This VOIP Service Disclaimer is a part of the Services Agreement between You and InfoFlo Solutions Inc.

    IT IS VERY IMPORTANT THAT YOU CAREFULLY REVIEW AND UNDERSTAND THIS DISCLAIMER AND ACKNOWLEDGEMENT, TOGETHER WITH ALL OF THE TERMS AND CONDITIONS OF THE AGREEMENT BETWEEN YOU AND InfoFlo Solutions Inc. If You have questions, please contact us at sales@infoflosolutions.com.

    1. BROADBAND ACCESS AND OTHER SUBSCRIBER OBLIGATIONS. InfoFlo Solutions Inc PROVIDES VOIP TELEPHONY ONLY, WHICH IS DIFFERENT FROM TRADITIONAL TELEPHONE SERVICE.

    2. EMERGENCY CALLING (911 AND E911) LIMITATIONS; INTERRUPTION OF SERVICE AND LOSS OF EMERGENCY E911 SERVICE. Internet service outages may result in interruption of Service (or of certain features of the Service) or degraded service quality at any time and without notice. You will likely experience Service outages in the event of electric power outages. While InfoFlo Solutions Inc will make every reasonable efforts to minimize the disruptive effects of such interruptions, it makes absolutely no guarantees or assurances that these will not occur.

    Such outages or other Service disruption may include loss of emergency 911 Service dialing capabilities for extended periods of time.

    It is likely that You currently have access to either basic 911 or Enhanced 911 (E911) service. With E911 service, when You dial 911, your telephone number and registered address is sent to the emergency 911 center (sometimes referred to as a “public-safety answering point” or “PSAP”) assigned to your location, thus giving emergency operators access to your telephone and address information and permitting them to immediately respond to your emergency call. If You are located in an area where the emergency center does not support E911 (i.e., is not capable of simultaneously receiving your telephone number and address) You have basic 911 service. With basic 911, the local emergency operator will not have immediate access to your call back number or your exact location when receiving your emergency call. Accordingly, You must be prepared to give the basic 911 operator this information. Until and unless You do so, the basic 911 operator may be unable to call You back or to otherwise assist You in the event of an emergency.

    InfoFlo Solutions Inc depends upon its underlying E911 provider to assist InfoFlo Solutions Inc in supporting your 911 and E911 calls. As they upgrade our underlying connections to emergency call centers and as these emergency call centers are upgraded from 911 to E911 answering capabilities to support E911 information, InfoFlo Solutions Inc will automatically upgrade customers from basic 911 to E911 service. You will not receive notice of this upgrade. Accordingly, as a precaution, You should be prepared to give the local operator the basic 911 information described above.

    Furthermore, our 911 and E911 Services may not function in the event of an electric power outage until power is restored. Following an electric power outage, You must reset or reconfigure the terminal adapter equipment prior to utilizing the Service, including 911 and E911 Service. WE RECOMMEND THAT YOU HAVE AN ALTERNATIVE TELEPHONE SERVICE, EITHER WIRELESS OR WIRELINE, THAT IS CAPABLE OF SUPPORTING 911 OR E911 CALLING AND IS AVAILABLE AS AN ALTERNATIVE AT ALL TIMES IN CASE OF AN EMERGENCY. PLEASE NOTE THAT SOME FORMS OF WIRELESS SERVICE DO NOT SUPPORT AUTOMATIC LOCATION IDENTIFICATION OR HAVE OTHER E911 CALLING LIMITATIONS.

    BY ENTERING INTO THIS AGREEMENT, YOU AGREE TO ASSUME THE RISK OF LOSING EMERGENCY 911 DIALING CAPABILITIES AND CONSENT TO THE DISCLOSURE OF YOUR TELEPHONE NUMBER AND OTHER IDENTIFYING INFORMATION TO EMERGENCY 911 AUTHORITIES AS InfoFlo Solutions Inc DEEMS NECESSARY IN ITS SOLE OPINION AND DISCRETION

    PLEASE NOTE FURTHER THE FOLLOWING LIMITATIONS ON InfoFlo Solutions Inc’s 911 AND E911 SERVICE

    911 and E911 Service may be limited or unavailable in the following circumstances:

    1. In certain geographic areas where InfoFlo Solutions Inc’s underlying E911 provider has limited access (or no access at all) to the PSAP’s facilities;

    2. If your VoIP connection, equipment, Services or other broadband access connections are disconnected, suspended, or interrupted;

    3. If You modify your equipment or relocate your equipment to a location other than to the location that You registered with us (“Registered Location”);

    4. If You change your phone number or if You add new phone numbers to your account. (Please note that You must give us your updated Registered Location specifying the location where You will use the Service for each changed or new phone number);

    5. If there are delays or disruptions of Service in the network or Services of InfoFlo Solutions Inc’s underlying E911 provider;

    6. If there are network congestion, disruptions, or other problems associated with InfoFlo Solutions Inc’s network;

    7. If your Service is interrupted or terminated for any reason, including the suspension or termination of your account with InfoFlo Solutions Inc for non-payment of invoices.

    LIMITATION OF LIABILITY AND DISCLAIMERS.

    YOU SPECIFICALLY AGREE THAT IN NO EVENT WILL InfoFlo Solutions Inc (OR ITS MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, OR AGENTS) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING, DIRECTLY OR INDIRECTLY, FROM OR IN CONNECTION WITH ANY USE OF (OR INABILITY TO USE) THE SERVICE OR WITH ANY USE OF (OR INABILITY TO USE) EMERGENCY 911 SERVICES IN CONNECTION THEREWITH. YOU ALSO AGREE TO RELEASE AND DISCHARGE InfoFlo Solutions Inc (TOGETHER WITH ITS MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND CONTRACTORS) FROM ANY AND AGAINST ALL ACTIONS, LAWSUITS, CLAIMS, DAMAGES, JUDGMENTS, LIABILITIES AND EXPENSES (INCLUDING WITHOUT LIMITATION REASONABLE ATTORNEYS’ FEES) WHATSOEVER THAT YOU MAY OTHERWISE HAVE IN CONNECTION WITH USE (WHETHER BY YOU OR BY ANY OTHER PERSON) OF THE SERVICES THAT ARE PROVIDED TO YOU UNDER THIS AGREEMENT (COLLECTIVELY, “CLAIMS”). TO THE FULLEST EXTENT PERMITTED BY LAW, YOU WAIVE YOUR RIGHT (AND COVENANT NOT) TO BRING SUIT FOR SAID CLAIMS AGAINST US OR ANY OF THE OTHER PERSONS MENTIONED IN THE PREVIOUS SENTENCE.

    InfoFlo Solutions Inc also has no physical control over whether, or the manner in which, calls using our 911 Service are delivered by our underlying 911 provider or whether or if they are properly answered or addressed by any local emergency response center. ACCORDINGLY, InfoFlo Solutions Inc HEREBY DISCLAIMS ANY AND ALL RESPONSIBILITY FOR THE HANDLING OF SUCH CALLS BY ANY THIRD PARTY OR FOR ANY OTHER CONDUCT OF THE LOCAL EMERGENCY RESPONSE CENTER OR OF THE NATIONAL EMERGENCY CALLING CENTER USED BY InfoFlo Solutions Inc’s UNDERLYING 911 PROVIDER.

    InfoFlo Solutions Inc also relies on its underlying 911 provider and other third parties to route 911 Emergency calls to the proper emergency response center. InfoFlo Solutions Inc DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY FAILURE OR OMISSION ON THE PART OF SUCH THIRD PARTY. BY USING THE SERVICES, YOU AGREE THAT NEITHER InfoFlo Solutions Inc (NOR ITS MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS) WILL HAVE ANY SUCH LIABILITY OR RESPONSIBILITY AND, TO THE FULLEST EXTENT PERMITTED BY LAW, YOU HEREBY WAIVE YOUR RIGHT TO BRING ANY CLAIM AGAINST InfoFlo Solutions Inc, ITS MEMBERS, OFFICERS, EMPLOYEES OR AGENTS, ARISING FROM OR IN CONNECTION WITH THE EMERGENCY 911 SERVICE, EXCEPT WHERE SUCH CLAIMS RESULT FROM InfoFlo Solutions Inc’s (OR ITS EMPLOYEES’ OR AGENTS’) GROSS NEGLIGENCE OR RECKLESS OR WILLFUL MISCONDUCT. FURTHERMORE, YOU AGREE TO DEFEND, INDEMNIFY AND HOLD InfoFlo Solutions Inc, ITS EMPLOYEES, AND AGENTS HARMLESS FROM ANY SUCH CLAIM BROUGHT, ASSERTED OR THREATENED BY ANY THIRD PARTY UNLESS CAUSED BY InfoFlo Solutions Inc’s (OR ITS EMPLOYEES’ OR AGENTS’) GROSS NEGLIGENCE OR RECKLESS OR WILLFUL MISCONDUCT.

    IF YOU HAVE ANY QUESTIONS ABOUT THESE LIMITATIONS AND DISCLAIMERS, PLEASE CONTACT US BY EMAILING AT sales@infoflosolutions.com.

    YOUR OBLIGATION TO REGISTER YOUR LOCATION, TO GIVE OTHERS NOTICE OF EMERGENCY 911 LIMITATIONS – INCLUDING PLACING 911 WARNING STICKERS ON YOUR PHONE.

    A. Your Obligation to Register the Address of Your Physical Location - For each telephone number that You use for the Service, AT THE TIME THAT YOU SUBSCRIBE TO THE SERVICE, InfoFlo Solutions Inc will register the address that you supply to InfoFlo Solutions Inc as the physical location where You will be using the Service. Importantly, when and if You move the Service or your equipment to another location, YOU MUST AGAIN REGISTER THAT NEW LOCATION BY CONTACTING InfoFlo Solutions Inc AT sales@infoflosolutions.com. If You do not register your new location, any calls You make using the 911 Service feature may be sent to an emergency center near your old address.

    B. Your Obligation to Give Others Notice of Emergency 911 Limitations - IN ADDITION, YOU AGREE TO BE FULLY RESPONSIBLE AT ALL TIMES DURING THE TERM OF THIS AGREEMENT FOR NOTIFYING ALL MEMBERS OF YOUR HOUSEHOLD AND ALL OTHER PERSONS AT YOUR LOCATION OF INTERRUPTIONS, THE POSSIBLE LOSS OF EMERGENCY 911 DIALING CAPABILITIES, AND OF InfoFlo Solutions Inc’s LIMITATIONS OF LIABILITY AND DISCLAIMERS DESCRIBED IN THE PREVIOUS PARAGRAPHS. YOU ALSO AGREE (TO THE FULLEST EXTENT PERMITTED BY LAW) TO INDEMNIFY, DEFEND AND HOLD InfoFlo Solutions Inc, ITS SUPPLIERS (INCLUDING ITS UNDERLYING E911 PROVIDER), TOGETHER WITH ITS AND THEIR AFFILIATES, AND EACH OF THEIR RESPECTIVE MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS) FROM OR AGAINST ANY AND ALL ASSERTED OR THREATENED CLAIMS (AS THAT TERM IS DEFINED ABOVE) TO THE EXTENT ARISING FROM OR IN CONNECTION WITH THE USE OF THE SERVICE BY ANY PERSON OR ENTITY OTHER THAN THE PERSON SIGNING BELOW OR WITH YOUR FAILURE TO COMPLY WITH THE E911 NOTIFICATION OBLIGATIONS SET FORTH BELOW.

    GOVERNING LAW AND JURISDICTION - This Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada. You hereby irrevocably consent to the exclusive jurisdiction of the courts of the Province of Ontario and the federal courts of Canada in connection with any matter arising under this Agreement.

    ADDITIONAL RESTRICTIONS AND SERVICE LIMITATIONS - Home alarm systems, fax machines and other devices that attach to your home computers, local telephone service, cable system or other devices may not work with the Service and InfoFlo Solutions Inc MAKES NO REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WHATSOEVER THAT THE SERVICE WILL WORK WITH THESE DEVICES. Additional Service limitations are or may be set forth elsewhere in the Services Agreement.

  • I hereby confirm my complete understanding of this VoIP service disclaimer and customer acknowledgement.